Rubin Goldschmuck GmbH has established this complaints procedure in order to learn about concerns regarding circumstances in the supply chain.

Ms. Susan Celik is responsible for the implementation and review of this procedure.
Concerns can be submitted by interested parties via email or telephone:

Susan Celik
+49 6403 976070
susan.celik@rubingoldschmuck.de

Filing a complaint has no negative consequences for the person submitting it and does not entail any retaliatory measures.

If we receive a complaint, we will make every effort to address it:

• to prepare a detailed report on the complaint
• to explain our complaints procedure
• to decide who internally is the appropriate person to handle the complaint, or to help forward the complaint to another body, e.g. to the supplier concerned or to a competent authority;
• where the issue can be handled internally, obtain further information where this is possible and appropriate;
• determine all measures we need to take to clarify the situation
• to inform the complainant of all decisions or outcomes; and
• To keep records of the complaints received and the internal process followed for at least five years.

Effective date: 07/09/2020